User support

Statistical information and publication services

Istat responds to requests for information and statistical data through a dedicated system: the cont@ct centre.
Trained staff respond to requests in the shortest possible time and offer each user personalised assistance and advice, identifying the most suitable channel for ease of use of the information provided. Each request is handled in an appropriate, exhaustive and clear manner, thus ensuring that the data provided are suitable for the intended use.

Information about Istat data and publications

Access to statistical data and information is guaranteed by the Statistical information centres located in each region and autonomous province, which users may visit, or alternatively telephone or write to the cont@ct centre.

User support centre
Via Cesare Balbo, 11/a
00184 Rome, Italy
ph. +39 06 4673.3102-3-4-6
fax +39 06 4673.3101
public opening hours: Monday-Friday 9.30 a.m.- 1.30 p.m., Thursday 9.30 a.m.- 4 p.m.

Information about Eurostat data and publications

For assistance in searching for official European statistics, guidance in using Eurostat databases, as well as support in identifying official European Union methodologies and classifications, the cont@ct centre may be contacted.

European statistical data support
Via Cesare Balbo, 11/a
00184 Rome, Italy
ph. +39 06 4673.3228
fax +39 06 4673.3101
public opening hours: Monday-Friday 9.30 a.m.- 1.30 p.m., Thursday 9.30 a.m.- 4 p.m.

Certifications of price indices and contractual earnings

These are certifications of price indices and/or variations in prices or contractual earnings. Certificates cost € 8 (including VAT). For public administrations, certificates are provided free of charge.
The service requires registration.
Users who have already registered may write to the cont@ct centre.

Subscriptions for foreign trade data

Foreign trade statistics can be consulted free of charge at the Coeweb database. In addition, an annual subscription-based service is provided – on a monthly, quarterly or half-yearly basis – in accordance with standard procedures and costs.
The service requires registration.
Users who have already registered may write to the cont@ct centre.

Historical and bibliographical searches

Users may access statistical data of a historical nature (archive searches, historical data series, etc.). Searches can be produced in printed form (sent by post or by fax) or in PDF format (sent by email). The basic cost of historical searches is € 25.00 per hour of work required, plus € 0.05 per page produced. An estimate can be provided on request.
The service requires registration.
Users who have already registered may write to the cont@ct centre.

Personalised data analyses

It is possible to provide "ad hoc" analyses when requests for statistical information cannot be satisfied by standardised products and files. Data are provided in accordance with regulations that safeguard statistical secrecy. The issuing department will duly communicate costs and the time required for the operation to the user.
The service requires registration.
Users who have already registered may write to the cont@ct centre.
ph. +39 06 4673.4200-4216

Access to microdata

Census and map data